Print.one Status - Incident history https://print-one.instatus.com Print.one Wed, 29 Jul 2026 12:00:00 +0000 Scheduled maintenance Type: Maintenance Duration: 30 minutes Affected Components: portal.print.one, editor.print.one, help.print.one, api.print.one Jul 29, 11:16:55 GMT+0 - Identified - We are planning for a couple of backend migrations, which could result in downtime on some of our systems. Jul 29, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 29, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>11:16:55</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a couple of backend migrations, which could result in downtime on some of our systems..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 29 Jul 2026 12:00:00 +0000 https://print-one.instatus.com/maintenance/cms5zpcam01y40rlmo51bc393 https://print-one.instatus.com/maintenance/cms5zpcam01y40rlmo51bc393 Routine System maintenance Type: Maintenance Duration: 4 hours and 30 minutes Affected Components: Billing, Webhooks, , OAuth2, Klaviyo, Orders, API Keys, Login Sessions, api.print.one, Make, ActiveCampaign, , , HubSpot, Shopify, Zapier, Tracking, Designs, API → Integrations → Authentication → Apr 1, 08:00:00 GMT+0 - Identified - We have required maintenance scheduled during this time. While our system will continue to accept orders, order processing and template previews will be unavailable until maintenance is complete. Apr 1, 07:12:17 GMT+0 - Identified - Maintenance is now in progress. Apr 1, 11:42:00 GMT+0 - Completed - Maintenance has completed successfully and systems are back up and running. Type: Maintenance

Duration: 4 hours and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have required maintenance scheduled during this time. While our system will continue to accept orders, order processing and template previews will be unavailable until maintenance is complete..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:12:17</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>11:42:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully and systems are back up and running..</p> ]]> Wed, 1 Apr 2026 08:00:00 +0000 https://print-one.instatus.com/maintenance/cmn7gwlz104yuwjk754mwzy4m https://print-one.instatus.com/maintenance/cmn7gwlz104yuwjk754mwzy4m Help-center offline Type: Incident Duration: 9 days Affected Components: help.print.one Feb 28, 07:30:00 GMT+0 - Resolved - This incident has been resolved. Feb 19, 07:30:00 GMT+0 - Identified - Unfortunately the help-center is currently offline due to technical difficulties. If you are in need of support, please reach out to us on [support.print.one.](http://support.print.one) Type: Incident

Duration: 9 days

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately the help-center is currently offline due to technical difficulties. If you are in need of support, please reach out to us on [support.print.one.](http://support.print.one).</p> ]]> Thu, 19 Feb 2026 07:30:00 +0000 https://print-one.instatus.com/incident/cmlunco1b0003ynfoz4najeud https://print-one.instatus.com/incident/cmlunco1b0003ynfoz4najeud New orders not appearing in drip/batch overview Type: Incident Duration: 1 hour Affected Components: Orders Dec 10, 14:00:00 GMT+0 - Investigating - We are currently investigating an issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview. Our team is working to identify the root cause and restore normal visibility as soon as possible. Updates will be provided as we learn more. Dec 10, 14:45:50 GMT+0 - Identified - We’ve identified the issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview, and our team is currently implementing a fix. We will provide an update once the fix has been fully deployed and confirmed. Dec 10, 15:00:23 GMT+0 - Resolved - The issue preventing new orders from appearing in the drip and batch orders overview has been fully resolved. All systems are now functioning normally. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview. Our team is working to identify the root cause and restore normal visibility as soon as possible. Updates will be provided as we learn more..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>14:45:50</var> GMT+0</small><br><strong>Identified</strong> - We’ve identified the issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview, and our team is currently implementing a fix. We will provide an update once the fix has been fully deployed and confirmed..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>15:00:23</var> GMT+0</small><br><strong>Resolved</strong> - The issue preventing new orders from appearing in the drip and batch orders overview has been fully resolved. All systems are now functioning normally. .</p> ]]> Wed, 10 Dec 2025 14:00:00 +0000 https://print-one.instatus.com/incident/cmj04ete100impawcgcyf8yqf https://print-one.instatus.com/incident/cmj04ete100impawcgcyf8yqf Address validation incorrect errors Type: Incident Duration: 18 hours and 13 minutes Affected Components: Orders Dec 4, 15:00:01 GMT+0 - Investigating - Address validation is currently having issues. Orders might wrongly get 'Invalid recipient address' errors Dec 5, 08:31:42 GMT+0 - Monitoring - As of Friday 5th we've identified an issue with our address validation. Orders from Thursday 4th 16:00 (CET) are known to report invalid addresses. We have identified the issue and have implemented a fix. Currently we're working on retrying all orders affected by this issue. Dec 5, 09:13:21 GMT+0 - Resolved - The fix has been implemented and all affected orders have been succesfully retried, meaning they will be sent on the next shipping moment. Type: Incident

Duration: 18 hours and 13 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Investigating</strong> - Address validation is currently having issues. Orders might wrongly get 'Invalid recipient address' errors.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:31:42</var> GMT+0</small><br><strong>Monitoring</strong> - As of Friday 5th we've identified an issue with our address validation. Orders from Thursday 4th 16:00 (CET) are known to report invalid addresses. We have identified the issue and have implemented a fix. Currently we're working on retrying all orders affected by this issue..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:13:21</var> GMT+0</small><br><strong>Resolved</strong> - The fix has been implemented and all affected orders have been succesfully retried, meaning they will be sent on the next shipping moment..</p> ]]> Thu, 4 Dec 2025 15:00:01 +0000 https://print-one.instatus.com/incident/cmislqkm7071ovakzc4cvdc5s https://print-one.instatus.com/incident/cmislqkm7071ovakzc4cvdc5s Sorry, at the moment you cannot upload files Type: Incident Duration: 3 hours and 32 minutes Affected Components: Designs May 12, 11:13:42 GMT+0 - Investigating - We are currently investigating why users are unable to upload custom files in both the editor and the portal. May 12, 14:23:52 GMT+0 - Identified - We have identified the issue and are working on resolving the issue. May 12, 14:46:06 GMT+0 - Resolved - The issue has been resolved, and you are now able to upload files again. Type: Incident

Duration: 3 hours and 32 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>11:13:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating why users are unable to upload custom files in both the editor and the portal..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:23:52</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on resolving the issue..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:46:06</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved, and you are now able to upload files again..</p> ]]> Mon, 12 May 2025 11:13:42 +0000 https://print-one.instatus.com/incident/cmakziuea002k5fwqr1mz2c1b https://print-one.instatus.com/incident/cmakziuea002k5fwqr1mz2c1b Portal filters for orders, batches and designs are all unselectable Type: Incident Duration: 1 hour and 48 minutes Apr 2, 13:43:04 GMT+0 - Resolved - Our fix has been deployed and all filters are back to operational. Apr 2, 11:54:48 GMT+0 - Investigating - We are currently investigating the root cause of this issue. Apr 2, 12:04:19 GMT+0 - Identified - We have identified the issue and are working on a fix. Type: Incident

Duration: 1 hour and 48 minutes

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:43:04</var> GMT+0</small><br><strong>Resolved</strong> - Our fix has been deployed and all filters are back to operational..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:54:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the root cause of this issue..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:04:19</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix..</p> ]]> Wed, 2 Apr 2025 11:54:48 +0000 https://print-one.instatus.com/incident/cm8zvdn4b0005beec458w6pam https://print-one.instatus.com/incident/cm8zvdn4b0005beec458w6pam Fetching of designs, coupons, orders and batches is throwing errors Type: Incident Duration: 16 minutes Affected Components: Billing, Orders, Designs, HubSpot, Shopify, ActiveCampaign, Klaviyo, Make, Zapier Apr 2, 11:28:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 2, 11:44:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components: , , , , , , , ,

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:44:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Apr 2025 11:28:00 +0000 https://print-one.instatus.com/incident/cm8zuehev001pcu4zhwjpsaut https://print-one.instatus.com/incident/cm8zuehev001pcu4zhwjpsaut