Print.one - New orders not appearing in drip/batch overview – Incident details

All systems operational

New orders not appearing in drip/batch overview

Resolved
Degraded performance
Started 7 months agoLasted about 1 hour

Affected

API

Degraded performance from 2:00 PM to 3:00 PM

Orders

Degraded performance from 2:00 PM to 3:00 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue preventing new orders from appearing in the drip and batch orders overview has been fully resolved. All systems are now functioning normally.

  • Identified
    UTC
    Identified

    We’ve identified the issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview, and our team is currently implementing a fix. We will provide an update once the fix has been fully deployed and confirmed.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing new orders placed after 3 PM to not appear in the drip or batch orders overview. Our team is working to identify the root cause and restore normal visibility as soon as possible. Updates will be provided as we learn more.